We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Getting started & FAQ. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Back a step. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Ultrafast Broadband. Browse. . 14-08-2023 16:02 - edited 14-08-2023 16:05. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Superfast Broadband. Ignore all the options and don't press any. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Due to the nature of our network, connectivity can vary from property to property. Browse Virgin Media Virgin Media Community. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Bit unsure of how to fix it - 5309810. on 15-12-2022 08:14. What needs to be done is for the new Virgin Media CV21 connection. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. signed up and was given the option of self installation. Is there likey to be any problem with this, such as degraded of weaker quality or speed. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Learn more. I tried calling for an - 5370472. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Manage Your Account. Martin_N. Push fit the VM-supplied lead onto the socket. Turn on your TV and get connected. I don't work for Virgin Media. Security matters. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. which resolved the problem, surprise surprise!). I wondered if I could ask the community some advice. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Community Natter. Get the Hub ready by connecting the wires. Virgin Phone Switchover. Got my virgin media self install kit but I don't have a virgin socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. B&Q are running low on these however. on 27-10-2022 09:24. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. 3 5 comments Best Add a Comment LayerTough • 1 yr. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 0 Kudos. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The top “capped” one is marked FM & has been disused since cable went digital. Socket should be on the underside. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. You’ll also find straightforward tests that’ll check for faults on your own phone line. VM BB TV Landline. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. A RJ45 connector to BT socket would not be the right connection unfortunately. Entertain me; Broadband Deals. 0 Kudos Reply. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Follow these steps to install your virgin Media Broadband, TV and Phone service. cable from wall. Virgin Media; My Virgin Media; Shop;. Both can be found in the email that was. . Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. There is an old openreach socket with a coax cable underneath, but in no way connected. Security. I am going to cancel. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . Account - Mobile. If there are you can book an engineer online too. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. No virgin media wall socket; Options. No internet, unfortunately. Surly there has been a connection previously otherwise we wouldn't have bee. Joining in. Everything is converted to specialised triple screened coaxial cable. Broadband Deals. Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help;. locate your external wall mounted omnibox and trace where the cables from it enter into your property. You can purchase a mobile internet dongle from a number of UK networks. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I don't have a virgin media wall socket and this is stressing me out. The problem is t. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). QuickStart, set up and connections. Chatter and natter. The multimedia socket has a coax options as does the virgin media socket. Got my virgin media self install kit but I don't have a virgin socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin. Unplug the phone and check another phone directly into the main socket ensuring this is. The phone number doesn't connect you. on 21-02-2023 19:59. Look for an omnibox on the outside of your property and try and trace the cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. . QuickStart, set up and connections. Account - Cable. Virgin Media; My Virgin Media; Shop; Help;. Options. Let us know if there's any further issues. We only have the Open reach Master socket 5C. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. I have gone through several videos and found that there should be wall socket inside your home. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If your not a virgin media customer then nothing. Very Insightful. on 22-03-2023 10:44. Virgin Media; My Virgin Media; Shop; Help;. . You can purchase a mobile internet dongle from a number of UK networks. Also there will be an external, often brown, omnibox. Don’t turn on the Hub. You’ll need an adapter to get your fibre landline service up and running. 1 ACCEPTED SOLUTION. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Tudor. VM BB TV Landline. . A Ti-Vo was installed in one of the upstairs bedrooms. Home Phone. We have the quickstart pack but sadly cannot get broadband set up and working. Stay safe online. Thanks We're here to help. Customer since 1993. I can only find the TV socket. he can pick up radio 1 and a few other stations and wave 105. QuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. i opted for the self install, however on inspection we - 5180915. Jul 11, 2008. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Thank you for the tel no. . I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. To order an adapter, simply click Ready to switch in the. The technician visited a. Or wait here a day or two for a VM Mod to pick this up. I have tried to contact vm but I don’t have a landline number so they w. - 5209809. Step 3 - Label the box – a letter came with the. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). There are no virgin sockets on the wall. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. . When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Awful first impressions of Virgin Media. SpeedActive Member. johiggins. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Solved: Hey, I've recently received my new broadband hub. Stay safe online. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. I can see this is a common problem, and the answer is a technician visit. Have your Virgin account number and area reference number on hand. Account - Mobile. Browse Virgin Media Virgin Media Community. . Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. on 25-09-2022 15:41. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Ethernet is ideal & recommended, reliable wireless is fine. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Switched. See where this Helpful. Plug into the Virgin Media wall socket. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Like the TV cable we have too. 3: HDMI to your TV. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Networking and WiFi. Back a step. --. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Account - Cable. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Can someone please help me! Thank you, Tom. I'm here to share knowledge, I don't work for Virgin Media. We've taken the front of the box off and inside there is an isolator but nothing else. My optical sound socket seems to be missing something. ReplyI am not currently a virgin media customer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media: TiVo® service. Solved: Previously, I had BT connection so I need a wall socket. 26 April 2022. Don’t plug the power cable into a plug socket yet. Account - Mobile. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Estonia and the Netherlands have already switched. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Tudor. on 01-12-2022 11:22. This seemed to be standard procedure for any phone fault reported. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. on 03-08-2020 18:05. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. 1 [or 192. 0. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Sorry to hear that your extension landlines are not currently working. That looks like a Sky dish cable. If it’s damaged or not working correctly, it could be causing. There’s even no BT wall socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Account - Mobile. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. on 22-10-2022 20:58. I’ve just been to the property but not sure these are the right sockets. I have tried them all with the cable, but they do not work. We would like to show you a description here but the site won’t allow us. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. 3. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. #12. You can follow the cable from the socket and see if you can plug it into the hub. Get the Hub ready by connecting the wires. Manage Your Account. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Virgin Media; My Virgin Media. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. 7K subscribers in the VirginMedia community. All forum topics; Previous topic; Next topic; 1 REPLY 1. 06-09-2023 15:45 - edited 06-09-2023 15:46. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Plug the cables into the hub. All you need to do is contact Virgin Media and explain what the issue is. I am not currently a virgin media customer. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 27-10-2022 09:24. I have received my quick start-up kit. You can also check for a loose cable as not all properties have a socket. Some advice- New customer signing up before moving into new home. You have the required socket which is in photo 3 (the one high up on the wall). Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Forum. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However, I have not received any emails re. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Quickstart is the quickest and easiest way to setup our services. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Options. 5K. I have checked outside and there is a brown box shared with the neighbour. The wall socket is - 5109379. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Virgin Media; My Virgin Media. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We have the quickstart pack but sadly cannot get broadband set up and working. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Turn on and get connected. We can assist further publicly for now with your Wi-Fi issues. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. This promotion means you won’t pay the usual setup fee of £35. I have signed up as a new user for Virgin Fibre. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The Hub 3 has arrived but the broadband spli. I ordered a broadband only package because it said I could self install the kit. Got my package today and there is an isolated cabled with it but I don't have the wall socket. VM BB TV Landline. Please help. Tech Chatter. Socket should be on the underside. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I am trying to set up our wifi. Bits and bytes. Stream from Virgin Media. Manage Your Account. But I don't have a splitter or any 'Virgin media socket'. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. My Virgin Media App. Wall Socket. Superstar. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. From there it is going into the white distribution amplifier. Online chat: You should see the option to start a chat on Virgin Media's website. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. No setup fee is available on all bundles, broadband & phone, and broadband only packages. A TV360 box requires 3 connections. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 100. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Learn more. Socket. I have signed up as a new user for Virgin Fibre. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. . It is not functional with one line/number (which works on TEL1 by default). Speed 5. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. - 5250024 You can also check for a loose cable as not all properties have a socket. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. My hub is up stairs in the - 5199721. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin Media; My Virgin Media; Shop;. . Hey there, just got my 3. Give the pre-installs team a call on 0800 052 1734. . There is a cable on the right of the box coming from the outside. I think you'll be OK, the self install should include the coax cable you need actually. Account - Mobile. Tuning in. Tudor. Account - Cable. Manage Your Account. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall.